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A large finance company with 2,174 employees and an annual revenue of $1.6B, Freedom Mortgage is headquartered in New Jersey.
Pay at Freedom Mortgage is significantly lower than some of its highest paying competitors, like Aurora Loan Services LLC, American Equity Mortgage, and National Mortgage, Inc., which pay $62,627, $60,110, and $59,844, respectively. The average employee at Freedom Mortgage makes $49,768 per year. The company has great employee retention with staff members usually staying for 3.4 years. Despite their political differences, employees at Freedom Mortgage seem to be happy. Its employees are politically diverse and represent a balanced blend of political orientations, with 48.6% Democrats and 51.4% Republicans. The diversity in Freedom Mortgage employees extends to employee political beliefs. The company is 58.3% female and 36.6% ethnic minorities. The staff at Freedom Mortgage come from unusually diverse demographic backgrounds. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Freedom Mortgage helps you find the best home loan at the lowest cost! We specialize in VA, FHA, USDA, first time homebuyers, and conventional mortgage loans. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
I then called their customer service department again and spoke to a different person who confirmed the above details of the transaction and said he would put a note in my file requesting a refund.However, I just received a letter dated Apfrom their Lien ************ (NMLS #****) stating that my account has been closed, with no mention of my request for a refund of the excess interest charged.I am requesting that Freedom Mortgage Company return the excess interest they charged in the amount of $71.64, as is standard practice with all other mortgage companies. She confirmed that I was owed a refund of four days interest and that all mortgage companies refund excess interest charges after the payoff amount has been received. The person I spoke to told me they did not issue refunds of interest after the mortgage payoff amount had been received.I then spoke to my real estate agent who handled the transaction. I called their customer service department on March 30 to request a refund of the excess interest paid. Since I paid off the mortgage on March 27, 2023, I am owed a refund of four days interest for a total of $71.64. They also confirmed that they were charging interest on the mortgage at the rate of $17.91 per day. The company confirmed that they received the payment on Maand that the payoff amount included interest through March 31, 2023.
I paid off my mortgage with Freedom Mortgage Corporation (Loan Number **********) on March 27, 2023.
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